Welcome to MD Intimates LLC! Below are answers to some of the most frequently asked questions about our products, orders, shipping, and returns.
1. What products do you sell?
MD Intimates LLC offers women’s lingerie, sleepwear, and related apparel designed with comfort and everyday wearability in mind.
2. Where do you ship?
We currently ship within the United States only. We do not offer international shipping at this time.
3. How long does shipping take?
Orders typically require 1–3 business days to process. Standard shipping is estimated to take an additional 3–7 business days after shipment.
Total estimated fulfillment time is approximately 4–10 business days. Delivery times are estimates and may vary depending on your location, weather, holidays, and carrier operations.
4. Which shipping carriers do you use?
Depending on your destination and shipment, we may use USPS, UPS, or FedEx. The carrier and tracking details will be provided when your order ships, where available.
5. How can I track my order?
Once your order ships, we will send a shipping confirmation email with tracking information when available. Please allow some time for the carrier’s tracking system to update.
If you have questions about your shipment, contact us at [email protected].
6. Can I return an item or request a refund?
Yes. You may request a return or refund within 30 days of the date your order is delivered, subject to our Refund and Returns Policy and applicable law.
Please contact us before sending an item back so we can provide return instructions.
7. What are your return conditions?
Items should generally be unused, unworn, unwashed, and in their original condition, with original packaging and tags where applicable.
For hygiene reasons, worn or washed intimate apparel may not qualify for a standard return, except where required by law or where the item is defective, damaged, or incorrect.
Please review our Refund and Returns Policy for full details.
8. How long do refunds take?
Once a return is approved and any required returned item has been received and inspected, approved refunds are generally issued to the original payment method within 5–10 business days.
Your bank or payment provider may require additional time to post the refund.
9. Do you offer exchanges?
Please contact us to ask about size or product exchanges. Exchanges depend on product availability and the applicable return conditions.
If an exchange is unavailable, we will discuss the available options with you.
10. Are payments secure?
Payments are processed through third-party payment gateways that meet applicable PCI DSS requirements. MD Intimates LLC does not store full credit card numbers or CVV/CVC security codes on its servers.
Available payment methods will be displayed at checkout.
11. Do you offer subscriptions or automatic recurring payments?
No. All products are sold on a one-time purchase basis. We do not offer subscriptions, automatic replenishment plans, or recurring product charges.
Each order is a separate transaction, and you will not be automatically enrolled in a subscription when you make a purchase.
12. Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes or cancellations after an order has been processed or shipped.
Any eligible refund will be handled in accordance with our applicable policies and legal requirements.
13. What should I do if my item arrives damaged or incorrect?
Please email [email protected] with your order number, a description of the issue, and photographs if available.
We will review your request and help determine an appropriate resolution in accordance with our policies and applicable law.
14. How can I contact customer service?
You can reach us using the following contact details:
Email: [email protected]
Phone: +1 9108103669
Address: 7881 Neville Cv Camp Lejeune NC 28547
Please include your order number when contacting us about an existing order.
Thank you for shopping with MD Intimates LLC!