At MD Intimates LLC, we want you to feel confident shopping with us. If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order, subject to the conditions outlined below and applicable law.
1. Return and Refund Window
You may contact us to request a return or refund within 30 days of the date your order is delivered.
To begin the process, please email us at [email protected] with your order number and the reason for your request.
2. Return Eligibility
To be eligible for a return, items should meet the following conditions:
Items must be unused, unworn, unwashed, and in their original condition.
Items should be returned with their original packaging, tags, and any included accessories, where applicable.
Proof of purchase or a valid order number is required.
For hygiene and safety reasons, intimate apparel that has been worn, washed, damaged through use, or otherwise cannot reasonably be resold may not be eligible for return, except where required by applicable law or where the item is defective or incorrect.
Please contact us before sending any items back. We will provide return instructions and the applicable return address.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at [email protected].
Please include your order number, a description of the issue, and photographs if available. We will review your request and work with you on an appropriate resolution, which may include a refund, replacement, or other remedy as required by applicable law.
4. Refund Process
Once your return request is approved and any required returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
If a refund is required by applicable law, we will process it within the timeframe required by that law.
5. Return Shipping Costs
For returns due to a change of mind or other reasons not attributable to an error on our part, customers may be responsible for return shipping costs, where permitted by law.
If an item is defective, damaged upon arrival, or incorrectly shipped, please contact us for instructions regarding an appropriate resolution, including return shipping arrangements where applicable.
Original shipping charges and any other fees will be handled in accordance with the applicable law and the circumstances of the return.
6. Exchanges
If you need a different size or item, please contact us at [email protected] to confirm availability and discuss the available options.
An exchange may require the original item to meet the return eligibility conditions above. If an exchange is unavailable, we may offer another appropriate solution in accordance with applicable law.
7. Non-Returnable Items
Except where required by applicable law or where an item is defective, damaged, or incorrectly shipped, the following may not be eligible for return:
Items that have been worn, washed, or used.
Items damaged after delivery through misuse or improper care.
Items missing essential components or original packaging where their absence prevents reasonable resale.
We will not use these exclusions to deny any return, refund, or other remedy that is required by applicable law.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.
If an order is successfully canceled before shipment, any applicable refund will be processed to the original payment method in accordance with applicable law.
9. Contact Us
For return and refund requests, please contact:
Email: [email protected]
Phone: +1 9108103669
Address: 7881 Neville Cv Camp Lejeune NC 28547
Please include your order number in all return and refund inquiries so we can assist you more efficiently.
Thank you for shopping with MD Intimates LLC.